Discover How The Sugar & Grain Co UK Safeguards Your Privacy
At The Sugar and Grain Co, we take your privacy seriously. This policy explains what information we collect, how we use it, and your rights.
Information We Collect.
This section details how The Sugar & Grain Co UK collects, uses, and safeguards your personal data, helping you understand our privacy practices clearly.
We may collect:
- Your name, email address, postal address and message when you use our Contact Page.
- Your name, email address, product details, rating, and review text when you use our Taster Box Review Form.
- Your name and email when you sign up to our Mailing List.
- Technical information like your IP address (for security and spam protection).
We use your information to:
- Respond to your enquiries.
- Manage product reviews.
- Send newsletters and marketing emails (if you subscribe).
- Improve our website and prevent spam (via Google reCAPTCHA).
- Fulfil orders or respond to address-related requests.
We will never sell your data to third parties.
How does The Sugar & Grain Co UK handle my data?
Find clear answers about how we protect your privacy and use your information with ease.
What personal data do you collect?
If you join our mailing list, we’ll use your email to send updates, offers, and news. You can unsubscribe at any time by contacting us.
If you leave a review, it may be published on our website along with your name. This will be visible to visitors. Your email address is used only for verification and will not be displayed.
Messages sent through our contact form go directly to our inbox. We use the details provided only to respond to your enquiry. When you use the contact form, we may also collect your postal address. If provided, your postal address will only be used to fulfil an agreed service (such as delivery).
How is my information stored?
We store your personal data securely and take appropriate steps to protect it from unauthorised access, alteration, or disclosure.
Emails and messages sent through our forms are stored safely in our inbox and website systems
Postal addresses provided through our contact form are kept only as long as necessary to respond to your enquiry or to complete an agreed service (such as delivery)
We do not keep your information longer than needed and regularly review the data we hold.
Do you share my details with third parties?
We will never sell or trade your personal data to third parties.
Your name, email address, and postal address are only used by The Sugar & Grain Co UK to respond to your enquiry, manage reviews, or fulfil an agreed service (such as delivery).
We may share limited details with trusted service providers (for example, delivery couriers or payment processors) where it is necessary to complete your order or enquiry.
In rare cases, we may be required to share information if requested by law or regulatory authorities.
Can I update or delete my information?
Yes, you can request changes or removal of your data anytime through our support.
How long do you keep my data?
We only keep your personal data for as long as it is necessary to fulfil the purpose it was collected for.
Email addresses and messages are kept while we are responding to your enquiry or providing customer support.
Reviews may remain published on our website unless you request removal.
Mailing list data is kept until you unsubscribe.
Postal addresses collected through the contact form are kept only as long as required to respond to your enquiry or complete an agreed service (such as delivery). Once this is complete, the information is securely deleted.
What Are Your Rights?
Under UK GDPR, you have the right to:
- Request a copy of the data we hold about you.
- Ask us to correct or delete your data.
- Withdraw consent for marketing at any time.
What Security Is In Place?
We use SSL encryption, secure servers, and Google reCAPTCHA to help protect your data.
Changes To This Policy
We may update this Privacy Policy from time to time. Please check this page for the latest version.
Contact Us
If you have any questions about this Privacy Policy, contact us at:
Last Updated: 28th September 2025